Delivery Times
Orders are processed and shipped within 0-1 working days and delivered within 2-4 working days, so customers will receive their packages within 2-5 days of ordering. Please note that unforeseen circumstances such as customs clearance, extreme weather conditions or holidays may cause delivery delays. In this case, we appreciate your understanding.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can use this information to monitor the status of your order in real time.
Shipping Methods
Our goal is to get your packages to our customers quickly and safely. The main shipping providers are UPS/FedEx.
Damaged or Lost Package
If Your package arrives damaged or appears to be lost, please contact our customer service team immediately by emailing support@isinwheelbike.com.
We will work with the carrier to resolve the issue as quickly as possible.
For damaged packages, we may require photos of the damaged item and the package itself. If you have any further questions about shipping, please feel free to contact us via email: support@isinwheelbike.com.
Contact Us
If you have any questions or assistance, please contact support@isinwheelbike.com Or call us at +86 18279797856.
Thank you for choosing isinwheel! We appreciate your trust and look forward to serving you.